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When Perry the Peacock comes to work in the Land ... Posted by: CRMLearning
Video duration: 110 seconds When Perry the Peacock comes to work in the Land of Penguins, his "difference" isn't appreciated, leaving him, and the Penguins, with a dilemma. Full video available for purchase at http://www.crmlearni ng.com/Peacock-in-th e-Land-of-Penguins-P 54398.aspx |
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The Other Side of the Window: Providing Exceptional Government Service Posted by: CRMLearning
Video duration: 101 seconds Available for purchase at http://www.crmlearni ng.com. Spend the day with a hapless customer as he experiences life on the "other side of the window". You'll discover, as he does, that seeking help from public sector customer service representatives is often no picnic. |
![A Leader\](http://img.youtube.com/vi/uB4v2PnxiAo&feature=youtube_gdata/2.jpg "A Leader\") |
A Leader's Emotional (un)Intelligence Posted by: CRMLearning
Video duration: 80 seconds Full program available for purchase at http://www.crmlearni ng.com/Supervisor-To olkit-P54438.aspx |
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TMI (From Working With You is Killing Me video) Posted by: CRMLearning
Video duration: 33 seconds Ever hear something from a co-worker you wish you hadn't heard? It's called TMI (too much information). Here's a funny video clip that hopefully encourages people to use restraint when sharing personal information at work. Full video (Working With You is Killing Me) available for purchase at http://www.crmlearni ng.com/Working-With- You-Is-Killing-Me-P5 4497.aspx |
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Be Proactive Posted by: CRMLearning
Video duration: 85 seconds Full video available for purchase at http://www.crmlearni ng.com/Accountabilit y-Toolkit-P56203.asp x This brief scene is an example of one component of accountability: being proactive. The 38 video clips contained in this Accountability Toolkit fall within 9 categories of personal responsibility and accountability. |
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Managing Stress - Fight or Flight clip Posted by: CRMLearning
Video duration: 47 seconds Brief animation depicting humans' fight or flight response to stress. Full video available for purchase at: http://www.crmlearni ng.com/Managing-Stre ss-P54287.aspx |
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Make it Matter Posted by: CRMLearning
Video duration: 205 seconds Full video available for purchase: http://www.crmlearni ng.com/make-it-matte r This is a trailer. John Jenson provides insights and instruction on how any individual in an organization can create a strong personal brand that makes them -- and what the organization does -- matter. |
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What to Do When Conflict Happens Posted by: CRMLearning
Video duration: 125 seconds Full-length video available at: http://crmlearning.c om What causes the most stress across ALL occupations? The interpersonal conflicts we experience on a daily basis. Give your employees a memorable, easy-to-implement way to stay calm and productively work through issues with co-workers. This is the video's trailer. |
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Remember Me Posted by: CRMLearning
Video duration: 159 seconds Available at http://crmlearning.c om. There are lots of ways to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't experience any of them. In the end, though, he wins. He takes his business elsewhere and tells many people about his bad experiences. |
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Communication in Healthcare Posted by: CRMLearning
Video duration: 71 seconds Available at http://crmlearning.c om Miscommunication in healthcare can lead to disastrous results. Here are the five steps necessary to turn confusion--in any healthcare setting--into clear communication that results in better patient care and better use of staff time. |
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General Hospitable Posted by: CRMLearning
Video duration: 162 seconds Available at http://crmlearning.c om Most patient complaints have nothing to do with medical issues. Most complaints are about non-medical treatment, such as thoroughness of information provided and how well the healthcare providers listened to the patient's concerns. This program shows healthcare workers how to make patients feel welcome--so they won't seek care elsewhere. |
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Speaking Effectively...to 1 or 1000 Posted by: CRMLearning
Video duration: 144 seconds Available at http://crmlearning.c om. In a well-known study, 3,000 people were asked what frightened them most. The number one answer was "public speaking". This entertaining film gives viewers the skills needed for confident communication with audiences of one or one thousand. |
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Dealing With Conflict Posted by: CRMLearning
Video duration: 77 seconds Available at http://crmlearning.c om. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they need their own conflict management skills. Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program offers a proven method for recognizing and resolving conflict. |
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The Attitude Virus Posted by: CRMLearning
Video duration: 104 seconds Available at: http://crmlearning.c om Bad attitudes in the workplace can spread like a virus and infect everyone in the whole organization. Help employees learn to spot unproductive attitudes in themselves and others, and counteract them with positive behavior. |
